Cleaning Terms and Conditions

Please read these Terms and Conditions carefully. All contracts that the Provider may enter into from time to time [for the provision of the Provider's services] shall be governed by these Terms and Conditions, and the Provider will ask the Customer for the Customer's express written acceptance of these Terms and Conditions before providing [any such services] to the Customer.

Please pay in advance to secure your booking for one off cleaning work. Bookings will only be confirmed once payment is received. If paying in advance, to avoid disappointment please pay at least 2 weeks prior to commencement of the clean you are wanting, as we cannot guarantee it can be done without at least 2 weeks notice.

1.0 Services. 
1.1. The services shall be as described on any invoices, quotation, work authorisation, website or any other forms which are provided by Tidy Obsession Limited to the client. 
1.2. The client cannot instruct the cleaners on site of extra work to be carried out that which has not been quoted for and listed on your quote form. Doing so could incur additional cleaning costs and could well take away from the quality of the cleaning work that was quoted for, hence void the work quality guarantee described in 4.0-4.4
We cannot always guarantee the same cleaner each booking but will do our best.
1.3 Public Holidays. If you have a repeating regular service that falls on a public holiday you must contact Tidy Obsession 2 weeks prior to the affected date and request and alternate day for your clean to be completed, time slots will be allocated on a first in basis but we cannot guarantee we will be able to clean on any alternate day but will do our very best to.
1.4. Please secure all dogs.
1.5 Please disclose any asbestos, hazardous materials, pest residue or chemicals that are present, or have been present in the home.

2.0 Price and Payment 
2.1 The price shall be as indicated on invoices provided by to the client in respect of the services supplied. 
2.2. Time for payment for the services shall be of the essence and will be stated on the invoice, quotation or any other forms. If no time is stated then payment shall be due on delivery of the services. 
2.3 The price will be increased for any other tasks which the client adds in at the time of the service that have not been previously quoted by Tidy Obsession. We do however pride ourselves on having a flexible service and will do our very best to go get other cleaning tasks completed if time allows.

3.0 Default and Consequences of Default. 
3.1 Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment at a rate of 5% per calendar month, and at the sole discretion of Tidy Obsession such interest shall compound monthly at the above rate. 
3.2 If the client defaults in payment of any invoice when due, the clients shall indemnify Tidy Obsession from and against all costs and disbursements incurred by Tidy Obsession in pursuing the debt including legal costs on a solicitor and own client basis and Tidy Obsession collection agency costs. 

4.0 Error and Omissions  
4.1. The client shall inspect the services on completion and shall within 24 hours of completion notify Tidy Obsession of any alleged defect, error, omission or failure to comply with the description of the quote. The client shall give Tidy Obsession an opportunity to inspect the services within a reasonable time following completion if the client believes the services are defective in any way.
If the client shall fail to comply with these provisions, the services shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage. 
4.2 For defective services which Tidy Obsession has agreed in writing that the client is entitled to reject, Tidy Obsession’s liability is limited to rectifying the services provided that the client has complied with the provisions of clause 4.1. 
4.3 Tidy Obsession guarantees their services. If any service has any defects, we require the opportunity to return and complete the jobs quoted for at the time of quotation.  Please note, we reserve the right to not return if the agreement described in 1.2 has been broken. Doing so could well void your guarantee of having Tidy Obsession return to complete work.
4.4 If the client has not given Tidy Obsession an opportunity to carry out a quotation because of time restraints, or because the client needs the cleaning done immediately, note we can only quote as close as we can without viewing the property, sometimes on arrival things can be worse than we expected. Tidy Obsession will then call the client to discuss the extra costs involved and only carry on if it is agreed upon that the extra costs involved are accepted and proof of payment is sent through, if no extra costing is allocated we will proceed and work through a priority list that the client has provided. 

5.0 Liability Polices Breakage or Damage
5.1. Breakage:  Tidy Obsession does our best to prevent breakages. Effective communication is very important.
Sometimes breakage occurs, these can be because of “booby traps”. We are often handling things that aren’t normally touched ( pictures not hung securely etc ), top-heavy items with unstable bases, wobbly objects ). Each incident is reviewed on a case by case basis. We cannot take responsibility for “booby traps”. Please remove unstable breakables to a place we do not clean or notify us before we commence cleaning ( we do not clean inside china cabinets, if this is required it is at your own risk ). We are also not responsible for any item placed where it can be deemed unstable, we also can’t be held responsible for any loose shelving that may fall or items that fall off due to the shelving not being secured by the client. 
5.2 Items over $50.00 must be verified before replacement or reimbursement will be authorised (a receipt is required). Please save the broken item for our inspection. We must be allowed the opportunity to have any damaged items fixed by a professional repair person. Breakage must be reported within 24 hours. 
5.3. Our policies are designed to help minimise risks. We will review any unresolved incident to ensure the fairest resolution possible. You are our valued client and we wish to resolve each incident to your satisfaction.
5.4 Windows that have a tint that is not infused in the glass: We will not clean surface tinted windows as old tint can peel off when cleaning, old tint is usually damaged by the sun and is an accident waiting to happen for this reason we will not clean and need to be advised if your windows are tinted. Note if it is not brought to our attention and damage occurs it will not be covered.
5.5. Items which are antique, irreplaceable, hard to find, etc. are not covered by our breakage policy.  Please remove these items the day of your cleaning, or inform us not to clean that area, we can update your job form to ensure we don’t go near that particular area. 
5.6. Tidy Obsession accepts no responsibility for damage caused whilst using a client’s products, as a rule we prefer to use our own equipment. If you require our team to use your equipment it is at your own risk. As a rule.

6.0 Privacy Act 1993
6.1 The client authorises Tidy Obsession Limited to. 
(a) Collect, retain and use any information about the client for the purpose of carrying out the required cleaning jobs. 
(b) The client authorises Tidy Obsession Limited and their Cleaners to use any personal information, key, alarm, lock boxes, and other information given to Tidy Obsession by the client to carry out the duties requested by the client. 
(c) To disclose personal information about the client if the need arises to send to debt collection agencies.
(d) On occasion we may take quality assurance photos, for our reference, of areas in the home that need cleaning attention. No personal or identification evidence is ever photographed.

Managers carry out random quality checks on completed jobs. Please advise the office is you do not want this service

By continuing with our services, you are accepting you have read Tidy Obsession Limited’s terms and conditions, and you will abide by our terms set out by Tidy Obsession Limited. 

Our reputation means everything to us and we work hard to make sure all our clients are happy with the service we provide, If you are dissatisfied with your clean, please contact management so the problem can be rectified immediately. We are always open to feedback and constructive advice.
 
Please note all prices are including GST.

24 hours notice required when cancelling a service or a cancellation fee maybe charged.


Changes:

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and reflect any changes to the way we operate our site and the way we expect users to behave on our site. Your continued use of our website constitutes acceptance of those changes.

Contact information:

Please contact if you have any questions or concerns at hello@tidyobsession.co.nz